Session 3A

Ego During a Crisis


Crises in business demands swift action, often activating Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). However, the effectiveness of these plans can be compromised by the egos of those in charge. Ego, defined as self-importance, can cloud judgement, and impede rational decision-making under pressure. This presentation examines how ego influences crisis management, highlighting both its benefits and drawbacks. It identifies key ego-driven behaviours—such as defensiveness, risk aversion, lack of collaboration, and tunnel vision—that can hinder effective responses. By recognizing and mitigating these behaviours, leaders can enhance their crisis management strategies, ensuring decisions are swift, well-considered, and inclusive of diverse perspectives.


Speaker Biographies

Martin Pow is currently the VP of Enterprise Resilience and Change. Enterprise Risk, Internal Audit, Corporate Governance, Compliance and Security Services professional with high level of innovation energy and strong leadership skills. Martin worked in the banking Industry for over 20 years in organizations such as Standard Life, Citibank and Mizuho Bank. Recently, a Risk Services Partner with Deloitte Vancouver in Canada led the 3 year successful establishment of the new Deloitte member firm in Mongolia, holding the role of Risk and Compliance Leader for the country. First non-Mongolian to receive an “Honorary Doctor” title for Risk management contributions to the Mongolian Government and education institutions by the Mongolian National Academy of Governance University. Martin returned from Dubai where he established from the ground up a Global Audit risk and compliance Officer role and team for a global group. Martin also played the role of Global CIO until a replacement was hired which he managed for the leadership team.


Steve Palubiski is currently the Senior Manager, Resilience and Disaster Recovery Capabilities. With over 20 years of experience in Business Continuity, Disaster Recovery, and Crisis Management with experience across diverse industries, including communications, transportation, financial services, and technology, working for public and private organizations, both national and international. Certified as a Master Business Continuity Professional and currently holds a position on the Board of Directors for Disaster Recovery Institute Canada and serves as the Certification Commission Chair. Additionally, a member of the Editorial Advisory Committee for True North Resilience Magazine, a leading publication for Business Continuity and Disaster Recovery professionals globally, with a specific focus on Canadian content.


Lessons Learned:

  1. Understand strategies on how to manage it during a crisis situation
  2. Provide practical guide and toolkit to use